Travel Conditions
Terms & Cancellation Policy
Please read these terms before booking a Kenali Bali trip. By submitting a booking and completing payment, you agree to the conditions below.
Terms & Conditions
Trip Booking and Service
- Prices are per private car or jeep, as stated on the relevant trip page.
- A booking is confirmed only after full payment has been received.
- Travellers must provide accurate contact, pickup and trip details.
- Entrance fees are included only where specifically stated.
- Routes, timings and stops may change because of weather, traffic, closures, safety concerns or local operating conditions.
- Travellers must be ready at the confirmed pickup location and time.
- Kenali Bali is not responsible for delays caused by circumstances outside its reasonable control.
- Travellers are responsible for their personal belongings.
- Children must remain under the supervision of a responsible adult.
- Kenali Bali may refuse or end a service in cases of unsafe, abusive or illegal behaviour.
Cancellation & Refunds
Cancellation and Refund Policy
- Free cancellation is available up to 12 hours before the scheduled trip.
- Cancellations made less than 12 hours before the scheduled trip are non-refundable.
- No-shows are non-refundable.
- If Kenali Bali cannot provide the booked service, the traveller may choose a full refund or an alternative date.
- If weather, closures or safety conditions affect part of an itinerary, Kenali Bali may offer a reasonable alternative route or stop.
- Approved refunds will be returned through the original payment method.
- Currency-conversion or payment-provider charges may affect the final refunded amount.
- To request a cancellation, the traveller must contact Kenali Bali using the booking email address and provide their name, trip and travel date.