Legal
Privacy Notice
This notice explains how Kenali Bali collects, uses and protects the personal information you provide when enquiring about or booking a trip. By contacting us or submitting a booking, you agree to the practices described here. Last updated: June 2026.
This is a working privacy notice for a small, manually operated travel service. It is not a substitute for formal legal advice. If you have specific legal requirements — for example, if you are based in the EU or UK — we recommend seeking independent legal guidance.
What Information We Collect
When you enquire about or book a trip with Kenali Bali, we may collect:
- Your name
- Your contact details (WhatsApp number or email address)
- Your travel dates
- Your group size
- Your pickup location
- The trip or itinerary you are interested in
- Any special requirements or notes you share with us
How We Use Your Information
- To respond to your enquiry and confirm availability
- To arrange your trip, driver and pickup
- To send your booking confirmation and driver details
- To process payment and record your booking
- To contact you about changes, cancellations or any issues with your trip
- To request feedback after your trip
We do not use your information for marketing purposes without your consent. We do not sell your information to third parties.
Who We Share Your Information With
- Your assigned driver. We share your name, contact number, pickup location and trip details with the driver who will take you on your trip. This is necessary to complete the service.
- Our booking form provider (Tally). If you submit a booking through our online form, your details are processed by Tally. Tally's own privacy policy applies to this.
- We do not share your information with any other third parties.
How We Store Your Information
- Booking details are recorded in a private booking tracker accessible only to the Kenali Bali team.
- WhatsApp conversations are stored within WhatsApp.
- Email enquiries are stored within our email account.
- We do not operate a customer database or store your personal information on public platforms.
How Long We Keep Your Information
We keep your booking records for a reasonable period to manage any follow-up enquiries, complaints or refund requests. If you would like us to delete your information sooner, please contact us directly.
Your Rights
You can contact us at any time to:
- Ask what information we hold about you
- Request that we correct inaccurate information
- Request that we delete your information
We will respond to all reasonable requests as quickly as we can.
Contact
If you have any questions about this privacy notice or how we handle your information, please contact us: